The BBC's Response

A smug self-congratulatory message which responds to absolutely none of the accusations.

Dear [redacted - my full name],

Thanks for contacting us about File on 4 - Roblox: A Dangerous Game? Please accept our apologies for the delay in responding.

We raised your concerns with the programme team. They are satisfied that the report is accurate and standby their journalism.

We have shared your feedback with senior news managers and we’ve included your points in our overnight report. These reports are among the most widely read sources of feedback in the company and ensures that your concerns have been seen by the right people quickly. This helps inform their decisions about current and future content.

Thank you, once again, for getting in touch.

Kind regards

BBC Complaints Team 
www.bbc.co.uk/complaints